Refund Policy

1. General Refund Policy

At EduFy Global, we are committed to providing high-quality educational counseling services. However, we understand that circumstances may change, and we have established this refund policy to address such situations fairly and transparently.

2. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Service Not Provided: If EduFy Global fails to provide the agreed-upon services
• Early Cancellation: If you cancel services within the specified cooling-off period
• Duplicate Payment: If you have been charged twice for the same service
• Service Unsatisfactory: In cases where services significantly deviate from what was promised

3. Refund Timeline

Counseling Services

• Before Services Begin: 100% refund if cancellation is requested within 7 days of payment and before any counseling session has taken place
• After First Session: 50% refund if cancellation is requested after the first counseling session but before the second session
• After Second Session: No refund available once two or more counseling sessions have been completed

Admission Assistance Services

• Before Application Submission: 75% refund if services are cancelled before any applications have been submitted on your behalf
• After Application Submission: 25% refund if cancellation occurs after applications have been submitted but before admission decisions
• After Admission Offer: No refund available once an admission offer has been received

Package Services

• Refunds for package services will be calculated based on the proportion of services utilized
• Administrative and processing fees (₹2,000) are non-refundable in all cases

4. Non-Refundable Items

The following fees and charges are non-refundable under any circumstances:

• Registration and administrative fees
• Document processing and verification charges
• Third-party fees (application fees paid to institutions, courier charges, etc.)
• Services already rendered or in progress
• Promotional or discounted service packages (unless otherwise specified)
• Test preparation materials or resources already provided

5. Refund Request Process

To request a refund, please follow these steps:

1. Send an email to refunds@edufyglobal.com with "Refund Request" in the subject line
2. Include your full name, contact information, and transaction details
3. Clearly state the reason for your refund request
4. Attach any supporting documents (if applicable)
5. Our team will review your request within 5-7 business days
6. You will receive a response via email regarding the status of your request

6. Refund Processing Time

Once a refund is approved:

• The refund will be initiated within 10-15 business days
• Refunds will be processed to the original payment method
• Bank processing times may vary (typically 5-7 business days)
• You will receive a confirmation email once the refund is processed

7. Circumstances Beyond Our Control

Refunds will not be provided in the following situations:

• Rejection of application by educational institutions
• Changes in admission criteria or policies by institutions
• Visa refusals or delays (for international admissions)
• Student's failure to meet eligibility criteria
• Incomplete or inaccurate information provided by the student
• Changes in personal circumstances of the student

8. Partial Services

If you have utilized some but not all of the services in a package, the refund will be calculated as follows:

• Total package value minus the value of services already provided
• Minus the non-refundable administrative fee
• The remaining amount, if any, will be eligible for refund as per this policy

9. Exceptional Circumstances

In cases of serious illness, family emergencies, or other exceptional circumstances, refund requests will be reviewed on a case-by-case basis. Supporting documentation (such as medical certificates) may be required.

10. Dispute Resolution

If you are not satisfied with the refund decision:

• You may escalate the matter to our senior management team
• A formal review will be conducted within 7 business days
• The final decision will be communicated in writing
• If still unresolved, the matter may be referred to mediation or consumer forums as per Indian law

11. Modifications to Refund Policy

EduFy Global reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.

12. Contact for Refund Queries

For any questions or clarifications regarding our refund policy, please contact: